Right before Easter, I received a notice from Ancestry telling me that they could not get a decent sample from the swabs that I sent to them last November. The next day, April 5th, Ancestry sent me an email informing me that they had sent a second kit for DNA sample collection.
I still hadn’t received my kit by today’s mail, so I decided to call Ancestry's DNA customer service.
I learned a couple of things from Sean, my good buddy at Ancestry.
1. 1. They had a significant rate of problems with the swab tests. The new kits will contain a "spit" collection method instead of the swab collection method. ( I remember reading that another company does a spit method of collection.- Maybe 23 and ME?)
2. 2. If the second kit is not here by May 6th, I can call and request them to send out yet another kit.
So, I’m back to square one. ARGGHHH!!!!!
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