Monday, April 16, 2012

Ancestry Autosomal DNA Beta – The Saga Continues

Right before Easter, I received a notice from Ancestry telling me that they could not get a decent sample from the swabs that I sent to them last November.  The next day, April 5th, Ancestry sent me an email informing me that they had  sent a second kit for DNA sample collection.  

I still hadn’t received my kit by today’s mail, so I decided to call  Ancestry's DNA customer service.  

I learned a couple of things from Sean, my good buddy at Ancestry. 

1.      1.  They had a significant rate of problems with the swab tests. The new kits will contain a "spit" collection method instead of the swab collection method. ( I remember reading that another company does a spit method of collection.- Maybe 23 and ME?)

2.       2.  If the second kit is not here by May 6th, I can call and request them to send out yet another kit.

So, I’m back to square one.  ARGGHHH!!!!!

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